Frequently Asked Questions

FAQ

Which Type Of Home Fragrance Should I Choose? 

The 3 most popular type of home fragrances are:

1. Scented Candles

2. Reed Diffusers

3. Aroma Concentrate (For Use With Electric Diffuser)

Click here for our complete guide on how to scent up your home.

Which Scent Should I Choose?

Our scent selections are highly curated to offer the best fragrances with the finest ingredients.

For our reed diffusers, we currently have 3 series:

1. The Signature Series is our very own creative blend, and the go to option for compliments on the amazing smell of their home

2. The Garden Series is floral and refreshing. These scents are perfect for nature lovers that knows what they are looking for.

3. The Hotel Series takes references from well-loved boutique hotels, to provide a classy, elegant vibe for your space.

For our scented candles, Pristine's City Touch Series brings you to famous cities around the World.

Still not sure which scent to choose? Click here to find out.

Where are your scents made in?

Our raw materials are sourced ethically from various parts of the world, but all design, research & development are done on the small island city of Singapore.

Discover our story here.

We want to sample the scents, do you have a physical store?

As a direct to consumer to consumer brand, we recommend shopping from the comfort of your home.

If you would like to try out our reed diffuser/aroma concentrate scents, you may purchase the scent samples here.

What are your shipping options?

All domestic orders will be shipped out by J&T express with tracking code.

Free Express Shipping (Receive in 3-5 working days) above $20

I need help on my purchase.

Click on the links below to find out how to get the most of out of each Pristine products:

Reed Diffuser Pro-Tips

Candles Pro-Tips

Aroma Concentrate Pro-tips

What are your return/refund policies?

In the exceptional case that you are unsatisfied with your purchase, do give us a chance to assist you by contacting sg@pristinearoma.com.

That said, we accept returns within 7 days of shipment. Product must be returned and unopened and in good condition.

STILL HAVE ANY QUESTIONS?

Drop us a mail at sg@pristinearoma.com