This Privacy Policy describes how pristinearoma.sg (the "Site," "we," "us," or "our"), operated by Pristine Aroma Pte. Ltd., collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information — browser version, IP address, time zone, cookie information, pages/products viewed, search terms, and how you interact with the Site. Collected automatically via cookies and similar technologies, to load the Site accurately and improve it. Shared with our platform provider, Shopify.

Order information — name, billing and shipping address, payment information, email address, and phone number. Collected directly from you, to fulfill orders, process payments, arrange shipping, provide order confirmations, and communicate with you. Shared with Shopify, our payment processor, and our courier (J&T Express).

Customer support information — details you share with us when you contact our support team, used to respond to and resolve your enquiry.

Sharing Personal Information

We share your Personal Information with service providers to help us run our store and fulfill our contracts with you — primarily Shopify (our e-commerce platform), our courier, and our email/marketing platform. We may also share information to comply with applicable laws, respond to a lawful request, or protect our rights. You can read how Shopify handles data here: https://www.shopify.com/legal/privacy.

Using Personal Information

We use your Personal Information to provide our services: offering products for sale, processing payments, shipping and fulfilling orders, providing customer support, and keeping you informed about orders, products, and offers you've opted into.

GDPR (for EEA residents)

If you are a resident of the European Economic Area, we process your personal information under one of the following lawful bases: your consent; performance of our contract with you; compliance with our legal obligations; or our legitimate interests, which do not override your rights and freedoms. Your information may be transferred outside the EEA for storage and processing, including to Shopify's infrastructure providers. See Shopify's GDPR information: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Automatic decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated checks to prevent fraud (for example, a short-lived denylist of IP addresses or cards linked to repeated failed transactions), which does not have a legal or otherwise significant effect on you.

Your rights (CCPA, for California residents)

If you are a California resident, you have the right to know what Personal Information we hold about you, to request it be corrected, updated, deleted, or ported to another service. To exercise these rights, contact us using the details below. We do not sell Personal Information as defined by the California Consumer Privacy Act.

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional cookies (necessary for the store to work — cart, checkout, login) and analytics cookies (to understand how the Site is used). Most of our cookies are set by Shopify to power core store functionality; session cookies expire when you close your browser, and persistent cookies expire between 30 minutes and two years.

You can control cookies through your browser settings. Blocking cookies may affect parts of the Site. For more on how cookies work generally, see https://www.allaboutcookies.org/.

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data practices in response to them.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.

Contact

For questions about this policy or to exercise your rights, contact us at hello@pristinearoma.sg or by mail: Pristine Aroma Pte. Ltd., 4008 Ang Mo Kio Avenue 10, #02-16, TechPlace 1, Singapore 569625.

Last updated: 27 August 2026