FAQ
The 5 most popular type of home fragrances are:
3. Aroma Concentrates (Water Soluble Mix)
4. Room Sprays
5. Wax Melts
Click here for our complete guide on how to scent up your home.
Our scent selections are highly curated to offer the best fragrances with the finest ingredients. For our reed diffusers, we currently have 3 series:
The Signature Series is our very own creative blend, and the go-to-option for compliments on the amazing smell of their home.
The Garden Series is floral and refreshing. These scents are perfect for nature lovers that knows what they are looking for.
The Hotel Series takes references from well loved boutique hotels as to provide a classy, elegant vibe for your space.
For our scented candles, we currently have Pristine's Hotel Series which brings you to the famous hotels around the World.
Still not sure which scents to choose? Click here to find out!
Our raw materials are sourced ethically from various parts of the world, but all designs, researches & development are done on the small island city of Singapore.
As a direct to consumer brand, we recommend shopping from the comfort of your home.
If you would like to test the fragrances before buying the big products, you may checkout our display case locations here.
- All domestic orders will be shipped out via normal courier with a tracking code sent to your registered email.
- Free Express Shipping (Receive in 3-5 working days) for order above SGD40.
- We also provide self collection at our warehouse. Please do chat/WhatsApp our Customer Service Manager via "CHAT BUTTON". Do note that you need to inform the collection date/time one day before 3.30 pm every day except weekends as our warehouse is closed on weekends. 😊 Collection point is at 38 Ang Mo Kio Industrial Park 2, S569511.
- We do not accept walk ins, please make an appointment.
Click on the links below to find out how to get the most out of each Pristine's products:
In the exceptional case that you are unsatisifed with your purchase, do give us a chance to assist you by contacting sg@pristinearoma.com or click "CHAT BUTTON" appeared on our website page.
There are few things that need to be followed for us to accept return/ refund as per below:
1. Photos : After you have received the packages, please check everything is correct. If there is any issues, please take photo of the total item you have received (clear image of which scents, and type of the item). Also, the conditon of outer box and the Airway Bill pasted on it.
2. Videos : In the case of malfunction items like Candle Warmer or Mini Humidifier, please take a video so that our Customer Service Manager can assist the steps on how to use it or vice versa.
We only accept returns within 7 days after you have received the items. Product must be returned and unopened with a good condition.
*For orders that has been received longer than mentioned date, you need to arrange it via your own cost to our address or come to our warehouse for return after our Customer Service Manager advise it.